DELIVERY AND RETURNS
Products must be returned in a saleable condition, meaning that they must be unused and their original packaging with garment tags and embellishments still attached and intact.
We reserve the right to consider the condition of any product that you wish to return and make any deductions if there are indications that the product, its tags or embellishments have been removed, broken or tampered with.
Christian Alexander is not liable for damage caused after the time of purchase. Each item is quality checked and in perfect condition before leaving the store.
Online Refunds: For online purchases you have 14 working days to return your product(s) in saleable condition and receive a full refund. Your refund for the product with be credited on the credit/debit card or on the same original method of payment used at the time of purchase.
In-store Refunds: For in-store purchases you have 7 working days to return your product(s) in saleable condition and receive a full refund. Your refund for the product with be credited on the credit/debit card or on the same original method of payment used at the time of purchase.
Exchanges: You have 28 working days to return your product(s) online and in-store in a saleable condition to receive store credit.
Goods that Can’t Be Returned: Bespoke Products (eg an item on our website that you specifically request to be altered in a certain way to suit your own requirements – such as a made-to-measure Multi-way dress or other items of clothing, such as Bridesmaid dresses altered to fit you of differing dimensions to those shown on our website) are treated in the same way as Bespoke Products. This is in accordance with the guidelines for tailor made items set out by the Consumer Contracts Regulation of 2014. Further information can be found on the Which? Consumer Rights website.
Once you have placed an order for either a Customised product or a Bespoke product (e.g. made-to-measure Multi-way, or other clothing alterations) the order may not be cancelled since work may have been started on building these items.
If you do not agree with these terms, then please refrain from using our site.
Shipping: Please complete the return form provided and ship to the following returns address; Christian Alexander, 117a High Street, Norton, Stockton-On-Tees, TS20 1AA.
Thank you for shopping with us!