TERMS & CONDITIONS – Christian Alexander Bridal 

Last Updated March 2020



1.The Contract

The contract is between the client & Christian Alexander Bridal. It covers the ordering and purchasing of wedding gowns and services (i.e. bridal service) described in the quote.

The date of your wedding, will be listed and the invoice must be paid in full within 6 months from the date your order was placed. Please make sure all payments have been made before your gown is collected.

An order is confirmed when the client has paid Christian Alexander Bridal the required 1st payment/deposits. By paying these payments, the client is accepting the Terms & Conditions set out in these Terms & Conditions, regardless of return of the contract.

2. Payment Terms

Your order is only confirmed once we have received a Deposit Payment & an accepted T&C’s document. Orders are not placed until both these terms have been fulfilled. Once an order has been placed, the following payments are applied.

Your invoice is split into two payments; 1st Payment: The Deposit Payment (50% Non-Refundable Deposits) – Alongside any Damage Deposits (If Applicable) 2nd Payment: The remaining balance. Due 6 months after the order has been placed, or before this date.

Any payments made before this time are at the risk of the client as only credit will be issued against your wedding gown, should changes need to be made, or cancellation and no refunds will be made.

Holding Deposits: Holding Deposits are available for a £200 fee. This would be treated as part payment of your 1st Deposit Payment and is therefore non-refundable, but is redeemable against your wedding dress.

Holding deposits are only available when the bride is wanting to purchase the gown, but would like to confirm the order at a later date, (the full 50% deposit must be paid no later than 4 weeks after the initial Holding Deposit was made.)

If you are wanting your gown to be ordered, the 50% payment applies.

Failure to adhere to the above will result in your wedding gown being cancelled with us and Christian Alexander Bridal, therefore, have the right to cancel your Holding Deposit Agreement, all payments are Non-Refundable.

 We strongly advise getting Wedding Insurance to cover your day.


If a bride wishes to cancel their order, they must do so in writing, either by letter or email. The order is cancelled once Christian Alexander Bridal have received the confirmation and responded to confirm so.

ALL 1st payments are non-refundable (1st payments are based on the agreed amount at the time of booking, the 50% of this invoice is classed as the 50% 1st payment. No refunds will be due in the event that the order been cancelled.) If the event is cancelled, all payments made are non-refundable and the remaining balance is still payable.


If a client wishes to postpone their payments for any reason, they must request this in email, and Christian Alexander Bridal will respond accordingly. All payments would then be transferred to the new date, provided they are agreed by Christian Alexander Bridal.

In the event Christian Alexander Bridal do not agree to the postponed payments, their cancellation policy in Point 3 of this contract would apply.

Christian Alexander Bridal strongly recommend taking out wedding insurance to cover your date.

5.Changes to Order

If the client wishes to change their order it must be made in writing, either by letter or email (text message is not accepted). A telephone call will be accepted, but the client will be asked to confirm any changes in writing (either via letter or email).

Christian Alexander Bridal cannot guarantee that changes can be made, if a gown is confirmed as ‘in production,’ the order cannot be changed and the contract in point 1 applies.

 We cannot guarantee that we can change your order, especially during peak season and product availability.

If payments have been made, no refund will be given. If Christian Alexander Bridal agree to change your order, this will be granted as credit on your account, redeemable against another wedding gown. This credit cannot be transferred.

6.Failure to Pay

If the payment is not made within the timescales detailed above, on the invoice or otherwise, this will breach the contract. Christian Alexander Bridal will treat the contract as at an end.

If Christian Alexander Bridal treat the contract at an end, any payments made to that date shall be retained. Any remaining balance will also be payable immediately to Christian Alexander Bridal.

Christian Alexander Bridal are therefore entitled to reallocate stock without informing the client, should the contract be treated as at an end.

This clause is without prejudice to Christian Alexander Bridal rights to claim damages from the client in respect of any loss suffered by Christian Alexander Bridal.

7.Bridal Gown Collection

All garments paid for in full must collected once items arrive in store. A suitable time for collection will be arranged between the bride and a member of the Christian Alexander Bridal team.

8.Terms of Service

Christian Alexander Bridal do not hold any responsibility for unforeseen circumstances.

Christian Alexander Bridal cannot be held responsible for ‘Acts of God’ (Fire, flood etc), Government Advice, Pandemics, labour disputes, failure of payments and any other unforeseeable circumstance that prevent the promise of its services.

Christian Alexander Bridal reserve the rights to review and update the Terms and Conditions periodically.

Deposits paid, accept all Terms listed in sections 1-8 of these Terms and Conditions.